Grievance Officer
Last updated: 26 April 2026
In compliance with the Information Technology Act, 2000 (as amended) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Fitvario has designated a Grievance contact to address complaints, concerns, or reports regarding content or use of our platform.
Grievance contact — Product & service complaints
For: Content complaints, data rights, platform misuse, billing, and general service grievances.
Email: support@fitvario.com
Product: Fitvario
Location: Bhopal, Madhya Pradesh, India
Complaints acknowledged within 24 hours · Resolved within 15 days
Technical & infrastructure contact
For matters related to server infrastructure, technical data processing, hosting, and related engineering concerns—contact the technology partner responsible for platform infrastructure:
Email: contact@sumigyan.in
Note: Sumigyan.in is the technology agency responsible for building and maintaining the Fitvario platform. All product and service complaints should still be directed to support@fitvario.com first.
How to raise a grievance
Email support@fitvario.com with the subject line "Grievance — [brief description]" and include:
- Your full name and registered email or phone number.
- A clear description of the issue, content, or concern.
- Relevant screenshots, URLs, or supporting information if applicable.
- The nature of your request — content removal, data correction, account deletion, billing dispute, etc.
Response timeline
We will acknowledge your grievance within 24 hours of receipt and aim to resolve it within 15 days from the date of acknowledgement, as required under applicable law. If additional time is needed, we will inform you of the reason and the expected resolution date.
Data protection grievances (DPDP Act 2023)
For grievances related to personal data processing under India's Digital Personal Data Protection Act, 2023, email support@fitvario.com. If you remain dissatisfied after our response, you may approach the Data Protection Board of India once it is constituted, or another competent supervisory authority as applicable.
Consumer grievances
For subscription, billing, or service-related disputes, also refer to our Refund Policy. If your complaint remains unresolved, you may file with the National Consumer Helpline (NCH) at 1800-11-4000 or approach a consumer forum under the Consumer Protection Act, 2019.
Note. This page is provided in compliance with Indian law. For legal proceedings, courts of competent jurisdiction in India shall apply.